Unblock VPN FAQ

I am getting VPN ERROR when trying to connect.

CAUSE:
  • Some firewall between you and our VPN servers blocks the PPTP VPN connection - TCP port 1723 or GRE protocol.
  • You have disabled "VPN passthrough" option in your router / modem / wireless device.
  • PPTP VPN is blocked by your ISP.
  • Bug in Windows system or ADSL/NAT/WIRELESS router.
SOLUTION:

Click on your operation system ...

Windows
  1. Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
  2. Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
  3. Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
  4. Disable your Windows Firewall or Norton Antivirus or another software which could block GRE protocol or port TCP 1723. Then try to connect.
  5. Remove your VPN connection from Windows, reboot your computer and configure the VPN connection again. Again try to connect.
  6. Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

Mac OS X
  1. Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
  2. Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
  3. Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
  4. Remove your VPN connection from Network Preferences, reboot your computer and configure the VPN connection again. Again try to connect.
  5. Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

Linux
  1. Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
  2. Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
  3. Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
  4. Remove your VPN connection from Network Manager, reboot your computer and configure the VPN connection again. Again try to connect.
  5. Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

  • Try to use the OpenVPN protocol which we provide on non-standard ports 80 (HTTP) and 443 (HTTPS) and it should work to you: How to set up OpenVPN on Linux?

iPhone / iPad / iPod
  1. Try to connect via Wi-Fi instead of Edge / 3G mobile internet.
  2. Try to connect to all of the available VPN servers. You can find list of our servers in your Members Area
  3. Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
  4. Reboot your iOS device and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
  5. Remove the VPN connection from your iOS device, reboot it and configure the VPN connection again. Again try to connect.

Still doesn't work?

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